Privacy Policy

At Parrot Signs Ltd ("Company", "we", or "us"), we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and securely. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or interact with us.

1. Information We Collect

We may collect the following types of information:

• Personal Information: This includes your name, email address, phone number, billing and delivery address, and payment details when you place an order or contact us.
• Technical Information: This includes your IP address, browser type, operating system, and browsing activity on our website.
• Cookies: We use cookies to enhance your browsing experience and analyse website traffic. For more information, please see our Cookie Policy.

2. How We Use Your Information

Your information is used for the following purposes:

• To process and fulfil your orders.
• To communicate with you about your orders, enquiries, or requests.
• To send you marketing communications, if you have opted in to receive them.
• To improve our website, products, and services through analytics and feedback.
• To comply with legal obligations and protect our rights.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

• Service Providers: Such as payment processors, delivery companies, and IT support providers who assist us in delivering our services.
• Legal Authorities: If required by law or to protect our legal rights.

3A. Website Analytics and IP Information

We use privacy-friendly analytics tools to help us understand how visitors use our website and to protect against abuse. When you visit our site, we may automatically collect limited technical information such as your IP address, browser type, device type, and approximate location (city and country).

This data helps us monitor website performance, detect security issues, and understand visitor trends. We use a service called IPinfo (https://ipinfo.io ) to enrich this data, which may identify the organisation or company associated with a visitor’s IP address. This information is used for internal analysis only and is never used to personally identify individual visitors.

Processing is carried out on the basis of our legitimate interest in ensuring the security and effective operation of our website, as permitted under UK GDPR Article 6(1)(f). You can learn more about how IPinfo handles data by reading their Privacy Policy

4. Data Security

We take appropriate measures to ensure your personal data is secure. These include using encrypted connections, secure payment gateways, and regular security reviews. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

You have the following rights regarding your personal data:

• To access the personal data we hold about you.
• To request corrections to inaccurate or incomplete data.
• To request the deletion of your data, where applicable.
• To opt out of marketing communications at any time.

If you would like to exercise any of these rights, please contact us using the details below.

6. Cookies

We use cookies to provide a better user experience and gather analytical data about website usage. For more details, please see our Cookie Policy.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

• Email: sales@parrotsigns.co.uk
• Phone: 01482 855333
• Address: Parrot Signs Ltd, Unit 2 Beckside Court, Annie Reed Road, Beverley, HU17 0LF

9. Governing Law

This Privacy Policy is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.